Terms & Conditions

Created by Freddy Angel, Modified on Fri, 30 May at 7:28 PM by Carole Dobrich

These are the Terms & Conditions under which you may use and participate in the Step 2 Education Program and Services. You are bound by these ‘Terms & Conditions’, so it is important that you read them carefully.

Step 2 Education/We/Our/Us means Step 2 Education International Inc. trading as Step 2 Education and/or Step2 Education. You are entering into this agreement with Step 2 Education International Inc. trading as Step 2 Education and/or Step2 Education.

Certain laws including applicable state or province-based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure the services provided by us are provided with due care and skill. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws.

1. Pricing

Pricing is as advertised on the Step 2 Education website.
For current clients, the new rate will be determined by the number of ES02/ES06 (full enrollment) purchases and enrollments of the previous year.
Any preferential pricing will be limited to 2 years and then re-evaluated.
Pricing will be determined by the number of full enrollments ordered.
The base fee for all clients is $100 in the agreed-upon currency of the client/organisation.
The client/organisation base rate fee for staff required to purchase individually is $110.
Independent student enrollment fee is USD$200.00 for ES02/ES06 enrollments.
Organisations with a history of recurrent late payments are subject to rate increases with any new orders.
Organisations requesting invoices for individual course enrollments will be subject to the base rate fee of $110.00 irrespective of the group rate in the currency paid by their organisation.
Courses purchased in bulk must be used within 3 years of the purchase date.
Prices may be subject to change.

2. Enrollments

Enrollments are administered using an “Enrollment credit/seat system”.
Enrollments will only occur after payment has been received.
Once students are enrolled, the course access period is limited to that enrollment period.
Organisations are encouraged to purchase enrollments every 6 to 12 months to facilitate participant/student enrollments.
Unused enrollment seats will expire under the following conditions:
- The enrollment seats have not been used within 3 years of the purchase date.
- *If an account becomes inactive
  - An account will be deemed inactive if within a period of 2 years there has been no orders, no annual participant/student enrollment into a course where credits are used, and no written request for the account to remain active.
  - If no new order has been made within a 3 year year period of time the account credits will expire.
Enrollment Credits
- Enrollment Credits will not be returned unless a request is made within the first half of the student's course enrollment period.
- Enrollment Credits can not be returned if the student has logged in and started the course or the course has expired.
- Expire 12 months after an organization account is deemed inactive* (*see above).
Facilitators
- Client/organisations are permitted up to a maximum of 4 complimentary facilitator accounts (depending on size of organisation and number of active enrollments).
- Additional facilitators can be added to the account at the cost of 1 course (ES02 Breastfeeding Essentials) enrollment.
- Facilitators will only have access to courses students are actively enrolled in.
- Facilitators needing to enroll in a course to collect a certificate will be charged at the cost of a new enrollment.
- Facilitators that collect certificates without purchasing the course will be charged for the certificates.
  - Credits will be removed from the client account or the client will be invoiced if no credits are available.

3. Orders and Billing

Payment terms are strictly 30 days from the invoice date. Failure to pay within these terms may result in delinquent accounts.
Ongoing enrollment orders can be placed by using the online ordering system.
The required currency and details of how to pay are specified on the website and/or on the invoice.
Once payment has been processed, clients must notify finance@step2education.comwith the following information:
- Payment by electronic funds transfer (EFT) - remittance advice with invoice number clearly noted.
- Payment by check - copy of check with invoice number clearly noted.
- Payment by PayPal - a copy of PayPal payment confirmation with invoice number clearly noted.
Failure to provide these details may result in a delay in course enrollments.
An account may be suspended, without warning, if the organisation has delinquent invoices.
- Payment of invoices not received within 75 days of invoice date.
- Three (3) or more overdue invoices not paid within the payment period of 30 days.
- This will result in a suspension notice to the organisation (contact person on file) and will include suspension of enrollments and participant/student access.
  - If the client/organisation does not resolve the situation within 10 days of notification, the facilitator accounts will also be suspended.
  - If unresolved, the account will be considered inactive.
Individual independent participant/student enrollments are only payable by PayPal/credit card transaction in US dollars prior to the commencement of study.

4. Enrollment Period and Extensions

ES02 Breastfeeding Essentials and ES06 Breastfeeding Essentials for Physician
- Each participant/student has a 12-month course access period from when the client/organisation enrolls the participant/student unless otherwise negotiated by the client/organisation.
- Active participants/students (enrollment not expired) may receive a one time extension of 3 months (at no additional cost) if there is a valid reason as determined by Step 2 Education.
  - Courses that are given extensions are not eligible for credit returns.
- Active participants/students who have not passed a module must inform their facilitator immediately and review the module with them.
  - The facilitator must then contact admin@step2education.com as soon as possible and prior to the course expiration date to have the assessment quiz reset.
- Participants/students who have not passed their course, and/or whose course access has expired, will need to be re-enrolled as a new participant/student. The cost will be the same as a new enrollment (i.e. 100%).
ES05 Breastfeeding Essentials for Allied Health Professionals
- Each participant/student has a 6-month course access period from when the client/organisation enrolls the participant/student.
- Active participants/students (enrollment not expired) may receive a one time extension of 1 month (at no additional cost) if there is a valid reason as determined by Step 2 Education.
  - Courses that are given extensions are not eligible for credit returns.
- Active participants/students who have not passed a module must inform their facilitator immediately and review the module with them.
  - The facilitator must then contact admin@step2education.com as soon as possible and prior to the course expiration date to have the assessment quiz reset.
- Participants/students who have not passed their course, and/or whose course access has expired, will need to be re-enrolled as a new participant/student. The cost will be the same as a new enrollment (i.e. 100%).
MA02 Maintaining BFHI Education for Nurses and Midwives & MA03: Maintaining Continued BFHI/BFI Education for Nurses and Midwives - Series 2
- Each participant/student has a 6-month course access period from when the client/organisation enrolls the participant/student.
- Active participants/students (enrollment not expired) may receive a one time extension of 1 month (at no additional cost) if there is a valid reason as determined by Step 2 Education.
  - Courses that are given extensions are not eligible for credit returns.
- Active participants/students who have not passed a module must inform their facilitator immediately and review the module with them.
  - The facilitator must then contact admin@step2education.com as soon as possible and prior to the course expiration date to have the assessment quiz reset.
- Participants/students who have not passed their course, and/or whose course access has expired, will need to be re-enrolled as a new participant/student. The cost will be the same as a new enrollment (i.e. 100%).
CE Continuing Education Courses ES04 Breastfeeding Essentials for Ancillary Staff
- Each participant/student has a 1-month course access period from when the client/organisation enrolls the participant/student.
- Active participants/students who have not passed their assessment must inform their facilitator immediately and review the course.
  - The facilitator must then contact admin@step2education.com as soon as possible and prior to the course expiration date to have the assessment quiz reset.
- Participants/students who have not passed their course and whose course access has expired will need to be re-enrolled. The cost will be the same as a new enrollment (i.e. 100%)
ES04 Breastfeeding Essentials for Ancillary Staff
- Each participant/student has a 2-month course access period from when the client enrolls the participant/student.
- ES04 is a complimentary course for current active clients/organisations only.
- The number of ES04 complimentary enrollments is determined by the number of paid ES02/ES06 course enrollments.
- ES04 participants/students who have not passed their course and whose course access has expired, will need to be re-enrolled. The course cost per enrollment will be $5 (client dependent currency) beyond the initial complimentary enrollment access.
- Should clients wish to solely purchase ES04, please contact admin@step2education.com

5. Removing Participants/Students and Credit Places

Enrollment credits can be returned under the following circumstances:
- The participant/student has not logged in to their course, it is within the first half of the enrollment period from the course enrollment date, and:
  - The participant/student has left your organisation.
  - The participant/student has a medical emergency (medical letter required).
  - Pregnancy/maternity leave (contact admin@step2education.com prior).
  - Death.
To process the return the facilitator must email admin@step2education.com as soon as any of the above mentioned situations are known.
Once the return has been approved, the enrollment can be removed and the associated credits will be returned to the organization’s account.
If the request is beyond the first half of the enrollment period or the participant/student has accessed the course the return of credits are not eligible.
Credits are not available for participants/students who:
- Claim to not be aware of their expiry date.
- Claim that they were not able to complete their course (please see Point 5 regarding deferment), or
- Claim they never received their username and password.
- Have requested and received a course extension.
- Have logged in and started the course or the enrollment period has expired.
Credits are not available for Facilitators.

6. Deferment of Participant's/Student's enrollment

Deferments are at the discretion of Step 2 Education.
A client/organisation may request a deferment (normally if a participant/student goes on leave or other similar circumstances) when:
- There is a set timeframe that the participant/student will be back.
- If there is no clear timeframe, replacing or removing the participant/student is recommended for those who have not started the course and within the first half of the enrollment period.
- Deferments cannot be granted retroactively and must be requested prior to a user's course expiration.

7. User Support

Step 2 Education will provide user support via the online contact form (click on the 'Help' button) and/or email admin@step2education.com

8. Assessments and Certificates

ES02 Breastfeeding Essentials, ES06 Breastfeeding Essentials for Physicians, ES05 Breastfeeding Essentials for Allied Health Professionals, MA02 Maintaining BFHI Education for Nurses and Midwives, MA03: Maintaining Continued BFHI/BFI Education for Nurses and Midwives - Series 2:

Each participant/student has 3 attempts per module or final quiz to achieve a passing grade of 80% to be eligible to receive their Certificate of Completion.
Facilitator can review the participant/students assessment attempts.
If a participant/student fails an assessment the facilitator should review the assessment with the student and then contact admin@step2education.com to request another assessment attempt.

ES04 Breastfeeding Essentials for Ancillary Staff:

This course is only for Non-Health Professionals and can not be used as the main course for organisations.
This course is a complementary add-on to clients purchasing ES02/ES06 courses.
Access to this course is limited by the number of paid enrollments. 1/1 paid enrollments/complementary course. Any enrollments beyond the limit will be charged $5 per extra enrollment for Certificate of Completion. Please contact admin@step2education.com
Each participant/student has 5 attempts per quiz to achieve a passing grade and be eligible to receive their Certificate of Completion.
If a participant/student fails an assessment the facilitator should review the assessment with the student and then contact admin@step2education.com to request another assessment attempt.

All Courses:

The Certificate of Completion is available to the student for the duration of the course enrollment period.
It is the responsibility of the Facilitator and Student to ensure they have collected their certificate before their course time expires.
Facilitators can download additional copies of a Student’s certificate, even after the course expiry time, providing the Student collected their certificate prior to expiry.
Once the participant/student has completed the course, the Certificate of Completion is available to the participant/student for the duration of the course enrollment period.
It is the responsibility of the participant/student to ensure they have collected (downloaded and saved) their certificate before their course time expires.
Facilitators can download additional copies of a participant/student’s certificate, even after the course expiry time (up to 2 years), providing the participant/student collected their certificate prior to the course expiry date.
- Any request beyond the 2 year timeframe, must be requested by the participant/student and dealt as a duplicate certificate.
Should a participant/student require a duplicate certificate, we will need to identify the participant/student (username, previous email associated with the account) and there is an administration fee of $25, which is to be paid prior to the duplicate certificate being provided.
We can not provide certificates from another organisation to a new organisation. It is the participant/students responsibility to provide their certificate.

9. Archives and Backups

Course backups are maintained by Step 2 Education and are updated regularly.
Client/organisation records are archived after 3 years, and are retained in archives by Step 2 Education for 6 years.

10. Reporting

Facilitators can download reports on participants/students within their account at any time, provided the facilitator account is active and the client/organization is in good standing.
After a participant/student has collected their certificate they will be shown as complete on the report within 24hrs. The participant/student must collect their certificate for this to occur.

11. Technical Serviceability

Step 2 Education will endeavor to provide a 24/7/365 service of the program to the client/organization, but there may be some instances of server serviceability, due to unforeseen technical difficulties beyond its control or for system maintenance.

12. Technical Requirements

All participants/students require a unique, serviceable email address that Step 2 Education can use to email username and password information. Email addresses with special characters are not supported.
Courses are developed for access via contemporary internet browsers with common plugins, e.g. JavaScript. Step 2 Education is not responsible to ensure that participant/student computers or devices are suitable for course access.
Failure of a participant/student to be able to access the course materials due to incompatible technology does not automatically qualify for enrollment credit return or claim for enrollment cost refund.
We recommend that each client/organization contact their IT/technology department to ensure the Step 2 Education IP address is whitelisted to avoid Step 2 Education emails being blocked by the server. IP information can be provided on request.

13. Fair Use and Conditions

All course and website material is subject to international copyright laws.
All materials are intended for enrolled participants/students only and are not to be shared without express permission of Step 2 Education International Inc.
Courses are not to be used in classroom or public viewing environments without express permission of Step 2 Education International Inc.

14. These terms and conditions are subject to change

We reserve the right, at any time, and at our sole discretion, to modify these Terms and Conditions. Any such modification will be effective immediately upon public posting. Your continued use of our services and this website following any such modification constitutes your acceptance of these modified Terms.

Email admin@step2education.com for more information.

Step 2 Education International Inc.

5890 Monkland Avenue, Suite 16

Montreal, Quebec, Canada H4A 1G2

Last Updated: May 13, 2025