Sometimes emails can be lost, or accidentally deleted or never make it due to strict filtering in your workplace. If a student tell you they didn't receive their welcome emails, here are a few things to check:
- Has the student been enrolled? Go to Students and locate the student in your list. Next to their name you should see a course listed with the word "Active" if they are currently enrolled. (If there is no course listed at all, they are not yet enrolled in anything).
- Is their email address correct? You can see this too in your list on the Students page. Alternately you can download a report if you want to look at their information in full. If you notice an error with their registered email address, please advise us of any corrections and we can update their details and resend.
- Ask the staff member to check in the spam/junk folder of their email account as sometimes emails are accidentally filtered.
- If all of that seems ok, please contact us with the student's name and email address asking us to resend their welcome emails. Alternatively, ask the user to contact us directly for one-on-one assistance at admin@step2education.com
- Students can also recover their details online at any time following these instructions.
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