If you have staff who have left your organization, or are no longer required to undertake their education, you can request that they be removed from your account. Contact us and please advise the full name (and username if you know it) of the student. We will investigate their eligibility for removal, and refund you their enrollment to re-use if possible, or else we can archive the user.
Students who have accessed and begun their course, and those whose course time has expired are not eligible to be removed/refunded.
If staff simply require more time to complete their course, you may instead like to request an extension.
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